July 9, 2004

Summary

Extensive line & program management experience in both the commercial and governmental sectors. Planning & implementing major IT technology/service modernization programs; enterprise-wide service support for computers, voice systems, & distributed data networking; service integration with value-add business applications; defining and enforcing technology standards; vendor management; operations research & systems analysis; corporate planning; marketing; training curriculum/program development; and consulting.

An idea man, visionary (generates new business), rapidly grasps new concepts and implements them. Makes things happen. Good people skills, extensive leadership & management experience, high standards. "Hands on" distributed services integration (data, voice, and business applications), with the latest technology and dynamic tailoring to the business environment.

Education

• Master of Science - Systems Management
  - University of Southern California, GPA 3.83.



• Master of Science - Adminstration (Industrial Personnel Management)
  - George Washington University, GPA 3.44.



• Bachelor of Science - Engineering
  - West Point (United States Military Academy, GPA B.



• Ongoing Executive MBA Coursework
  • Northwestern University (Kellogg Executive Graduate Business School) &
  • University of Virginia (Darden Executive Graduate Business School).

Awards

• Sprint: Several Quarterly Performance & Quest for Excellence Awards



• BDM International: Four letters of commendation from senior executive level government officials (very rare for government contractors)



• United States Army: Second-most decorated member of West Point class of 1966, with 23 medals for valor in combat and meritorious service. Includes 2 Silver Stars, 4 Bronze Stars w/V, Purple Heart, 2 Meritorious Service Medals, Air Medal, Joint Services Commendation Medal, 4 Army Commendation Medals, Vietnamese Gallantry Cross w/ 4 Palms & 1 Bronze Star, 2 Civic Action Honor Medals, Presidential Unit Citation; Qualified Ranger, Airborne (parachutist), Pathfinder.

Professional Society Memberships

Voting member, ANSI FDDI Standards Committee (X3T9.5)
Member, IEEE

Experience

Sprint

• (2002 to present) - Manager, Sprint Campus Integrated Data Services
  
  • Voice and data operational service support and standardization for entire Sprint Campus and for Kansas City Metro (21,000+ personnel).
  • PC/laptop support and hardware/software upgrades & refreshes for sector of Campus
• (2000 to 2002) - Group Manager, Client Support Operations - East
  
  • ITS service support for eastern half of US for 12,000+ Sprint employees across 184 sites and Field offices.
  • PC/laptop, voice systems, and distributed data services support
  • Dedicated and customized support for value added customers
• (1998 to 1999) - Group Manager, Business Applications Management Operations, Sprint Business
  
  • Office Modernization and Telecommuting – service support for 97 Field offices
  • AOC (Applications Operations Center) – servers and critical business applications
  • Asset Management & Integration – PC/laptop support, ongoing apps/image upgrade
  • Inside Sales Systems Support – support for 8 customer retention call centers
  • Field Support Services Help Desk – user support for value-add business applications
• (1996 to 1998) - Group Manager, Technology Model & Costing, Sprint Business
  
  • Defined, developed, promulgated, and enforced technology standards suite in support of Sprint Business
  • Managed technology modernization programs budget for Sprint Business
• (1993 to 1996) - Program Manager, National Programs, Sprint Information Technology Services
  
  • Included Field Support Automation for 90+ offices, Sprint Office Modernization Program with the customer and with Corporate Real Estate, telecommuting program for Sprint, and Tivoli
• (1990 to 1992) - Connectivity Vendor Manager/Technical Specialist, Sprint Information Services
  
  • Authored Sprint Blueprint for Integrated Network Management System (INMS)
  • Responsible for getting Sprint executive buy-in and implementation of ULI router based network infrastructure across Sprint Long Distance

Private consultant
(1988 to 1990)

• For Ford Aerospace Corporation, responsible for integrated systems design and development of a very large state-of-the-art command, control & communications system deployed to Saudi Arabia for Operation Desert Storm.
• For Titan Corporation, responsible for design and development of a very large scale automated management decision training system, the Battle Command Training Program.

BDM International, Incorporated (BDMI)
(1981 to 1990) - Senior Staff Member/Associate Manager for Training Concepts.
Involved line management of a high tech staff (analysts and senior programmers); served as program manager for four major command & control automated programs; performed as technical lead in fifteen additional programs. Experience includes:

• Communications system integration and design
• Cost-benefit tradeoff analysis
• Operations research, systems analysis
• Artificial intelligence decision modeling (personally designed four large automated battlefield management decision simulations)
• Expert systems emulation
• Software design and structured walkthrough of large software systems (top level and detailed design)
• Test and evaluation
• Training program/curriculum design
• Commercial sector management information system design (environmental engineering - Black & Veatch Inc.).

United States Army Officer
(1966 to 1980) - Final Rank: Major.

• Served as Executive Officer for four organizations (including for four-star General Commander in Chief, United Nations Command - Korea).
• Several command and leadership positions including airborne infantry combat command (Vietnam 1966 – 1969).
• Operations officer for two large units (2700 personnel and 900 personnel).
• Six years of major headquarters experience in Operations Research/Systems Analysis and in Training Developments, including command, control, and communications simulations and modeling. Speechwriter for four-star general and two-star general. Presented decision briefings to the highest levels of the Department of Defense.
• Responsible for developing the Army-wide training systems for three major integrated battlefield systems programs presented to the Vice Chief of Staff, US Army, specificly Combat Communications Systems Study, Total Tank Systems Study, & Anti-Armor Systems Study.
• Served in numerous teacher/instructor positions.

Publishing

Very prolific writer. 44 professional publications, 1 book (Finding God on Borrowed Time).

Personal

Have held Top Secret government security clearance. Twenty five years experience in conducting adult Religious retreats and teenage (grades 7 – 12) education programs.

References available upon request.

Download a MS Word Version of this resume.

Last modified on 10 Jul 2004
Resume copyright © 2004 Kenneth A. Waylonis

Go to a Listing of People Looking for Work.