February 20, 2003

Summary

My work ethics, proven management, and communication skills are excellent. My experience in management includes supervising managers in various departments, including a Telemarketing and Customer Service departments with up to 30+ employees. I managed an Accounts Receivable/Payable Department. My computer experience includes, but is not limited to designing all company forms, organizing and managing all computer files as well as generating all company reports which were used to evaluate and increase production. I am proficient in Windows and Windows based applications such as Word, Excel, Access, and QuickBooks. I am a very valuable asset to your organization.

Education

Bachelor of Science in Education, cum laude, 1981, University of Wisconsin-Milwaukee.
Major: Educational Studies
Concentration: Adult Education

Associate of Applied Science in Police Science Technology, 1973, Milwaukee Area Technical College.

Work Experience

Employer: Direct Solutions, LLC (August-2001 to January 2003)
Title: Office Manager
Description: Consultant to the Owner. Senior Administrator of all management teams. Managed Accounts Payable and Accounts Receivable. Tracked funding. Reconciled and cut payroll checks. Negotiated payment arrangements with creditors and collectors. Reviewed business contracts. Interviewed potential employees. Facilitated in design of company database.

Employer: National Center For Fathering (February-2000 to August-2001)
Title: Manager of Shipping & Receiving Department
Description: Prepared and shipped materials and supplies for seminars across the country in a non-profit organization. Assisted in fund raising for 3 million dollar budget. Managed and tracked inventory of 200+ assorted materials associated with national seminars. Processed all Internet sales. Direct contact with vendors, publishers, and authors to procure required materials.

Employer: Direct Security Services, Inc. (December-95 to July-99)
Title: Data Control/Customer Service Manager
Description: Generated and updated daily, weekly, and monthly reports for Sales and Telemarketing Departments. Designed database. Managed and organized all data input/output for Telemarketing and other departments. Routed up to 20 salespeople in a multi-state area. Supervised 30+ Telemarketers. Maintained all computers and predictive dialers. Answered phones and attended to the needs of both salespeople and customers.

References available upon request.

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Last modified on 20 Feb 2003
Resume copyright © 2003 Anthony Effertz

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